HOW TO ORDER
Confirm or change your country by clicking the country flag at the top of any page. Start shopping! When you place an international order, your transaction will be processed by FedEx. You’ll see an order total, including all shipping costs and any applicable duties and taxes.
Free shipping promotions do not apply to international orders.
If you don’t see your country on the list, FedEx does not currently ship to that destination.
If you are shipping to the U.S. or an APO/FPO address, simply proceed through the regular checkout process.
CHECK ORDER STATUS
Once your order has been shipped, A tracking number will be included in the delivery confirmation email. To check the status of international orders, You can contact us here or look for the tracking number on FedEx.com.
Payment methods vary by destination; you’ll see all your options during Checkout.
SHIPPING OPTIONS & COSTS
International shipping rates are calculated and guaranteed by FedEx based on the items you have purchased, the shipping method you choose, and your delivery location.
We offer economical and priority shipping options.
Unfortunately, we don’t offer free shipping to international destinations.
International customers may ship to multiple addresses by placing a separate order for each shipping address. FedEx can’t ship single international orders to multiple addresses at this time.
Once your transaction is complete, take a look at the shipping area specific to your destination
Please note that delivery times are estimates and delivery dates cannot be guaranteed.
RETURNS & EXCHANGES
We accept international returns if your order is placed within 30 days of receipt of delivery. Bestheatedjackets does not refund any local import duty or tax.
We do not accept international exchanges. If you need to replace an item, you must request a refund, return it at your own cost, and purchase a replacement as a new order at http://bestheatedjackets.com/. NOTE: Applicable VAT or other duties and taxes Shipping will be charged for replacement items.
If we make a mistake and ship the wrong or damaged item, we will cover all the costs of sending the replacement item. In this case, please contact us within 7 working days of receiving your order. NOTE: A replacement can only be sent if you contact us within the 7 day window. bestheatedjackets is not responsible for lost packages that are returned. Please keep a copy of your tracking number to ensure you receive your shipment.
PROMOTIONS & POLICIES
International orders are not eligible for free shipping, free returns, or pricing programs.
Other advertising restrictions may apply. If you have any questions, please contact customer service.
100 Main Street, White Plains, New York 10601
PHONE: (914) 682-0111